Alibaba Cloud service failure hits shopping app Taobao a day after Singles’ Day, in second major outage in a year
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Alibaba Cloud, the cloud computing unit of Alibaba Group Holding, has apologised for an outage that led to the service suspension of one of its online shopping platforms and other main Alibaba apps on Sunday, in the company’s second large-scale system failure in less than a year.
The leading Chinese cloud services provider detected abnormalities in its console and application programming interface at 5.44pm, but managed to restore all services by 9.11pm, roughly three and a half hours later, according to a notice published on the company’s official website.
The disruptions, which also spread to the cloud firm’s distributed messaging and cloud storage services, quickly became trending topics on microblogging site Weibo.
03:19
Singles’ Day: world’s biggest online shopping event under way amid slowdown in Chinese economy
Singles’ Day: world’s biggest online shopping event under way amid slowdown in Chinese economy
The “actual operation” of most other Alibaba Cloud products remained unaffected, the company said in its notice.
The service interruption has dealt a fresh blow to Alibaba, owner of the South China Morning Post, as it strives to position itself at the forefront of artificial intelligence (AI) innovation in the country, with Alibaba Cloud being an integral provider of computing infrastructure.
That outage, which suspended withdrawals at top cryptocurrency exchange OKX and disabled the website of the Monetary Authority of Macau, was described by Alibaba Cloud at the time as its “longest major-scale failure” in a decade.
Alibaba Cloud had previously experienced service failures in March 2019 at its facilities in northern China, which lasted for about six hours, and in June 2018, when a breakdown caused some websites and apps to go offline for about an hour.
Alibaba is set to report its September quarter earnings on Thursday.
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