ICA attributed the drop in physical visits to the online availability of many of its services. They include including the processing of birth and death certificates (since May 2022), as well as long-term passes – such as the Long-Term Visit Pass and Student’s Pass (since February 2023).
Users can retrieve these digital documents remotely with the MyICA mobile app, MyICA e-service on the ICA website, My Legacy Portal and FileSG.
Passports and identity cards will still need to be collected physically, either at the ICA Services Centre or designated post offices. All post offices are open on Saturdays, while several also operate on Sundays.
Almost 70 per cent of passports and identity cards are now collected at these designated SingPost outlets, said ICA.
