QNB wins ‘Best Retail Bank for Digital Customer Experience’ award in Qatar, Middle East

QNB, the largest financial institution in the Middle East and Africa, has been awarded the prestigious title of ‘Best Retail Bank for Digital Customer Experience (CX)’ in both Qatar and Middle East by The Digital Banker magazine.

This recognition underscores QNB’s commitment to delivering customer-centric and innovative digital banking solutions.

The bank’s focus on digital transformation has positioned it as a leader in the region and beyond, attracting a growing customer base as a forward-thinking financial institution.

The Digital Banker has recognised QNB’s outstanding efforts in enhancing the digital banking experience for its customers. The award acknowledges the bank’s continuous investment in cutting-edge technologies and its dedication to provide seamless, secure, and convenient customer experience through its digital ecosystem.

QNB has consistently pushed the boundaries through digital touch points such as QNB Mobile and Internet banking, and self-service machines, by introducing a range of services designed to meet the evolving needs of its customers.

The new services include advanced technological and payment solutions, such as digital account opening, eLoan, virtual credit card, Fawran (instant payments to anyone in Qatar), and cross-border payments via Ripple Net.

The bank’s digital transformation strategy focuses on leveraging artificial intelligence, big data analytics, blockchain, augmented reality, and contactless solutions to create personalised and efficient banking experience.

Commenting on the achievement, Adel Ali al-Malki, senior executive vice president, QNB Group Retail Banking said, “We are honoured to receive these prestigious awards from The Digital Banker. These recognitions reflect our long term and unwavering commitment to enhancing our digital services and providing our customers with the best possible banking customer experience.

“As we continue to innovate and invest in the latest technologies, we remain dedicated to setting new standards in the banking industry and offering our customers tomorrow’s digital banking, today.”

QNB Group currently ranks as the most valuable bank brand in the Middle East and Africa. Through its subsidiaries and associate companies, the Group’s presence spans some 28 countries across three continents providing a comprehensive range of advanced products and services.

The total number of employees is 30,000, operating from approximately 900 locations, with an ATM network of 5,000 machines.