OCBC digital banking and payment services down; bank says there appears to be ‘intermittent slowness’

SINGAPORE: Some customers were unable to use OCBC’s app and PayNow service on Tuesday (Nov 7), with the bank citing “intermittent slowness”. 

OCBC acknowledged the issue on its app in a notice on its login page. 

“You may have difficulty accessing our banking and payment services. We are sorry for any inconvenience and are working to bring things back to normal as soon as possible,” it said. 

For some users who attempted to make a PayNow transfer, they were unable to select a recipient to proceed with the payment with a notification saying that their chosen contact was not registered with the service. 

“We sincerely apologise for any inconvenience caused. There appears to be an intermittent slowness, please try accessing it again at a later time, thank you,” the bank said in response to some complaints on its Facebook page. 

CNA has contacted OCBC for more information.

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